Communication with Victims (Agencies with Victim Services Personnel)
Words used to talk to and about victims are vitally important. Agencies are encouraged to adopt victim-centered, trauma-informed language as part of ELERV Strategy implementation. Using this language can decrease shame and encourage reporting and victim engagement. Victim outreach letters and other materials should be worded in ways that convey support of victim participation. Agencies can adapt these communication templates to ensure victims receive timely information and are quickly connected to law enforcement and victim services personnel.
These templates are intended to provide sample language and content. These templates should be customized to fit agency needs and should be carefully reviewed to ensure information is consistent with requirements within the agency and local jurisdiction.