Law enforcement agencies face a constantly evolving demand for police services. Calls for service (CFS) shift in nature, volume, and location. Development or redevelopment within a jurisdiction impacts the population within an agency’s jurisdiction as well as the number of people traveling to and from other locations. Expectations on the types of services law enforcement should be providing also continues to change.

Workload assessments can provide agencies with valuable data-based insight into how their existing resources are being utilized and whether they can be redeployed to reach agency goals for officer availability or if additional officers are needed.