The Victim is a Partner in the Investigation
Identity crime investigations are complex because there are usually no witnesses or physical evidence at the crime scene, which may be on the other side of the world. That said, the victim is a source of much of the most important information in the investigation, and is often motivated to help law enforcement by supporting it.
Victims have an overwhelming need to be actively involved in the case because ultimately it is their reputation, their credit, and their family's livelihood on the line. Although this is the investigator's case and the officer must maintain control, giving the victim some sense of empowerment will help develop information and evidence for a successful conviction.