First-Line Supervision (3 Days)

Police executives throughout the country recognize that the first-line supervisor plays a critical role in virtually every aspect of the modern police agency. As part of the departmental leadership team, the supervisor is responsible for directing personnel toward the effective delivery of police services through tasks ranging in complexity from routing administrative duties to tactical police operations. Some of these duties and responsibilities include ensuring compliance with policies and procedures, initiating appropriate discipline when necessary, mentoring officers under their command, and serving as the communication link between management and line officers. It is their skill which defines the service that brands the department and in many ways determines agency success or failure in their communities.

Research shows there are core skills essential to supervisory and agency success. This program focuses on these core elements, delivering the information in a manner that is clearly understood, effectively illustrated and easy to apply in the workplace.

At the conclusion of the course, participants should be able to do the following:

  • Identify the essential elements that are key to supervisory success
  • Appreciate and understand the importance of the supervisory role in maintaining ethical practices and preventing acts of corruption and misconduct
  • Communicate more effectively at all levels
  • Understand the importance of the role of the supervisor as a “linking pin” between management and first-line personnel
  • Understand and apply the concepts of performance management and progressive discipline
  • Understand generational differences and their effect on workplace dynamics
  • Apply leadership skills to address common employee problems
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